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  • Writer's pictureAmanda Jones

Social Media: The Modern Word of Mouth

In a world where technology has woven itself into the fabric of our daily lives, social media has emerged as the modern equivalent of traditional word-of-mouth marketing. Word of mouth has always been a potent force in shaping people's decisions. Whether it's about choosing a restaurant, buying a product, or selecting a service provider, we often turn to the recommendations of friends, family, or trusted acquaintances. Social media has taken this concept to the next level. With billions of users worldwide, platforms like Facebook, Twitter, Instagram, and TikTok have become powerful channels for sharing experiences, opinions, and recommendations. When individuals share their experiences and endorsements on social platforms, they have the potential to reach a much wider and much more diverse audience. Social media has the power to be highly lucrative for any business looking to thrive.

Choose the Right Platforms

Not all social media platforms are created equal. It's crucial to identify where your target audience spends their time. For instance, if you're targeting professionals, LinkedIn might be more effective than Instagram. Research and select platforms that align with your business niche and goals. Instagram and TikTok are great platforms to reach a younger audience as well as make it fun & interactive.

Develop a Strong Brand Presence

Consistency is key when it comes to your brand's presence on social media. Use the same logo, colors, and messaging across all platforms to create a cohesive brand image. Craft a compelling bio and profile that clearly communicates your business's mission and value proposition.

Create Engaging Content

High-quality content is the lifeblood of social media marketing. Share a mix of informative, entertaining, and promotional content to keep your audience engaged. Visual content, such as images and videos, tends to perform exceptionally well. Hashtags can expand the reach of your posts, but don't overdo it. Use relevant and trending hashtags that relate to your content. Research popular hashtags in your industry to tap into relevant conversations.

Engage with Your Audience

Social media is a two-way street, responding as promptly as possible to comments, messages, and mentions shows your audience that you value their feedback and are committed to building relationships. Unlike traditional word of mouth, which typically spreads within a limited social circle, social media allows information to travel rapidly and extensively. A single post, review, or comment can be seen by thousands, if not millions, of users. This means that a positive recommendation or testimonial on social media can significantly amplify your brand's reach.

Build a community

Foster a sense of community around your brand by encouraging user-generated content, running contests, and hosting Q&A sessions. A strong community can become your biggest advocates. Traditional word of mouth is often based on personal relationships and trust. Social media allows businesses to build trust by engaging with customers in a transparent and authentic manner. Consistent, meaningful interactions and open communication can foster trust and loyalty.

Analyze and Adjust

Social media is constantly evolving. Regularly track the performance of your social media efforts using analytics tools provided by the platforms or third-party applications. Adjust your strategy based on what works and what doesn't. Stay updated on the latest trends and features on the platforms you use and incorporate new tools and techniques to stay relevant. Social media success takes time. Don't get discouraged if you don't see immediate results, consistency and perseverance are key to building a solid social media presence.

Social media is the new word of mouth, and its impact on business is undeniable. To harness its potential, businesses need to actively engage with their audience, encourage positive recommendations, and respond effectively to feedback. By strategically using these platforms, you can expand your reach, engage with your audience, and ultimately drive growth. Remember, it's not just about the quantity of posts but the quality and relevance of your content that will make a significant impact on your business's success in the social media realm.

Leverage Paid Advertising

Most social media platforms offer advertising options that allow you to target specific demographics. These paid campaigns can be highly effective in reaching potential customers who may not be in your immediate network. Another option, if it’s within the marketing budget, is to work with influencers. Influencers are individuals who have built large and engaged followings on social media. Collaborating with influencers is an effective way to tap into their word-of-mouth marketing capabilities. When influencers endorse your brand or product, their followers are more likely to trust and consider your offerings.


Part of the larger plan

Outside of paid advertising, social media does not usually have any upfront cash costs, but that certainly doesn’t mean it’s free. It takes time to curate quality content. The larger your brand becomes the less time you’ll have to focus on creating posts and thus you may need to find outside help. This should all be part of your annual marketing budget and tracked monthly to review to ensure you’re getting the desired results. Elevated Operations Group can help you build an annual budget and establish Key Performance Indicators setting a plan to achieve these company goals.


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